Shipments are expected to be delayed during the holiday season, and the tracking information available to you and customer service representatives is the same, so we would really appreciate your understanding and patience if your package doesn't arrive as expected.
Will these glasses help me to pass the color blind test?
Based on customer feedback, we have some observations that may be helpful to guide you on your path.
Taking the colorblind test with the glasses on is the fastest but NOT the best way to determine the effectiveness of the glasses. If not professionally calibrated, room lights and computer screens will alter the colors on the Ishihara test leading to different test results. A better way to evaluate the effectiveness of Pilestone glasses is to go outside and explore the world. Correctly naming the colors you see is the best indicator that the glasses are optimally performing. We suggest three most accessible items to look at: Starbucks logo, American flag, plants.
These glasses are not a cure for color blindness as there is no cure and at best they are an 80 to a 90% solution. You may initiate a return in 60 days of delivery for a refund if you're unsatisfied.
Please do not wear our glasses to drive until you have fully adapted to the new vision.
How do I know which lens should I try?
Where to find frame measurements? (size measured in mm)
Please view our frame size chart here.
Do you accept insurance as payment for my glasses?
If you're a citizen in the United States and have health insurance that covers vision insurance then you may be able to get the full cost of PILESTONE color blind glasses reimbursed. Details can be found here.
Is the Pilestone lens polarized?
Pilestone lenses are not polarized but outdoor lenses are titanium coated to protect against glare and equipped with full UV protection, meaning your eyes will be safely protected from the harmful rays of the sun while being able to see the world in a whole new light. Colorblind glasses already have tints and Polarization will make the glasses darker and harder to see through.
Can your glasses be made with prescription lenses?
Yes, you can add a single vision prescription (+$70) or progressive lens prescription (+$100) to your new color blind glasses! After completing your purchase, please email to firstname.lastname@example.org with your order number and prescription details.
Prescription color blind glasses are non-refundable. If you have not yet tried Pilestone color blind glasses we recommend to order a pair without prescription first to test and make sure they are right for you. Please allow 4-6 weeks for delivery of prescription color blind glasses.
How do I submit my prescription?
After completing your purchase please send us an email with your order number and prescription details to email@example.com. Prescription color blind glasses are non-refundable. If you have not yet tried Pilestone color blind glasses we recommend to order a pair without prescription first to test and make sure they are right for you. Please allow 4-6 weeks for delivery of prescription color blind glasses.
How long it typically takes a refund to be posted in the bank account?
We will send you a refund notification email after we issue the refund. The money will be refunded to the original payment and takes up to 7 business days to appear in your bank account. You may also consult your bank for details.
What to do if I got an email stating my package had been delivered, but I have not received it?
We apologize if you have not received your item as indicated.
If your tracking information shows that your package was delivered but you can't find it:
Carrier may have placed it in a safer location, please check:
- Any area out of potential weather hazards
- Exterior doors, neighborhood and any locations where the package could be placed
- Check your mailbox again as some packages come separately from your regular mail.
- Check with others in your house that may have accepted it.
- In rare cases, package may show as 'delivered' but could take additional 24 hours.
NOTE: The tracking information available to you and customer service representatives is the same. If you’d like to speak with a representative about another issue with your package, please feel free to contact us.