Pilestone's return policy
Pilestone wants you to be completely satisfied with your purchase. If for any reason you want to return your glasses then you have a full 60-DAY money back guarantee from the date you purchased your glasses.
Free returns for all customers in the USA. Returns outside of the USA must pay for return shipping.
How to return your glasses
Please contact us with a brief explanation of why you would like to return your glasses and you will be contacted back with return instructions.
When you will be refunded
Once we receive your returned package we will process it and within 24 hours initiate a refund. Although often payment is made immediately in your bank please allow for up to 5 days to be credited into your bank.
Return policy details
- Glasses must be returned in their original condition including all contents as they arrived.
- 60- DAY returns from the date we shipped your order.
- Include your order number and/or invoice in your returned package.
- FREE returns for orders placed in the USA.
- Returns outside of the USA must pay for return shipping.
- All prescription glasses are non-refundable - if you're concerned you may have the wrong lens for your color blindness then please buy non prescription first to test the glasses and then return for a refund and re-order again with your prescription.
Please contact firstname.lastname@example.org within 60 days from the date you made the order if you wish to exchange or return your order.
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