RETURN AND EXCHANGE POLICY

At Pilestone, we want you to be completely satisfied with your purchase. If you are not, you may return or exchange your order within 60 days of delivery, as long as it is in salable condition with proof of purchase.

Please note: We reserve the right to restrict or refuse returns from customers with an unreasonable return pattern.

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RETURN POLICY

📦 USA RETURNS (FREE)

✔ Returns are free within 60 days of delivery.
✔ Must be in original, unused condition with all accessories included.
✔ Shipping fees are non-refundable.

🌍 INTERNATIONAL RETURNS (NO EXCHANGES)

✔ No exchanges for international orders.
✔ Customers are responsible for return shipping, duties, and taxes.
✔ Shipping fees are non-refundable.

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HOW TO RETURN YOUR GLASSES

1️⃣ Contact us within 60 days of delivery with your order number.
2️⃣ Package the product with all included accessories and your order invoice.
3️⃣ Ship the return using the provided instructions.

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REFUND PROCESS

✔ Once we receive and inspect your return, we will process your refund within 1-3 business days.
✔ Refunds will be issued to your original payment method.
✔ It may take up to 7 business days for the refund to appear in your account.

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IMPORTANT RETURN DETAILS

🚫 60-day return period – No exceptions.
🚫 Prescription glasses are non-refundable – We recommend testing non-prescription glasses first before ordering prescription lenses.
🚫 Returns missing accessories or showing damage may be denied or subject to a processing fee.

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NEED HELP?

If you have any questions, feel free to contact us. We’re happy to assist you! 😊