Returns

Pilestone's return policy

Pilestone wants you to be completely satisfied with your purchase. If for any reason you want to return your glasses then you have a full 60-DAY money back guarantee from the date you purchased your glasses.

FREE RETURNS

Free returns for all customers in the USA. Returns outside of the USA must pay for return shipping.

How to return your glasses

Please contact us at support@pilestone.com with your order number and with a brief explanation of why you would like to return your glasses and you will be contacted back with return instructions.

When you will be refunded

Once we receive your returned package we will process it and within 24 hours initiate a refund.Β Although often payment is made immediately in your bank please allow for up to 7 working days to be credited into your bank.

Return policy details

  • Product should be returned with any accessories that were included with the product. If the item is damaged or incomplete, the returned item may not be accepted or a processing fee may be applied.
  • 60- DAY returns from the date we shipped your order.
  • Include your order number and/or invoice in your returned package.
  • FREE returns for orders placed in the USA.
  • Returns outside of the USA must pay for return shipping.
  • All prescription glasses are non-refundable - if you're concerned you may have the wrong lens for your color blindness then please buy non prescription first to test the glasses and then return for a refund and re-order again with your prescription.

Please contact support@pilestone.com with your order number and reason for return or call 267-719-0000 Mon-Sat 09:00am - 17:00pm ET within 60 days from the date you made the order if you wish to exchange or return your order.

Any questions? We're here to help!

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