¿Busca mejorar los colores manteniendo una visión clara? ¡Pilestone lo tiene cubierto!
Después de la compra, recibirá un número de pedido. Comuníquese con support@pilestone.com con su número de pedido y detalles de prescripción, y comenzaremos a fabricar sus nuevos anteojos de inmediato.
Si bien nuestro producto resulta útil para la mayoría de los clientes, las experiencias individuales con el daltonismo pueden variar. Existe una probabilidad del 10 al 15 % de que nuestras gafas no satisfagan sus necesidades.
Tenga en cuenta que el par recetado no es reembolsable una vez que comienza la producción. Recomendamos probar nuestros modelos regulares reembolsables, como el estilo con clip, antes de optar por la versión recetada.
Espere de 4 a 6 semanas para la entrega de sus anteojos recetados para daltónicos. Agradecemos su comprensión y esperamos brindarle una solución adaptada a sus necesidades.
Tenga en cuenta: después de completar su compra, envíe un correo electrónico a support@pilestone.com con su número de pedido y los detalles de su receta.
* Los pares recetados tardan entre 4 y 6 semanas en entregarse.
* Por favor, comprenda que el daltonismo NO está uniformado y que nuestras gafas están diseñadas universalmente para hacer frente a las condiciones más comunes. Existe unaprobabilidad del 10 al 15 %de que nuestras gafas no funcionen por completo, incluso si eliges la sugerida por nuestra prueba GRATUITA de daltonismo en línea . Los anteojos sin receta se pueden devolver para obtener un reembolso dentro de los 60 días posteriores a la entrega, pero todos los anteojos recetados son personalizados y no reembolsables , por lo que recomendamos probar primero los pares sin receta.
Order Processing Times
Product Type
Processing Time
Non-Prescription Products
0-1 business days
Prescription Glasses
2-4 weeks
Repair Service
3-5 business days (after receiving the glasses)
U.S. Shipping Information
For Non-Prescription Orders in the U.S.:
Once your order has shipped, you will receive a notification via email. If you encounter any issues tracking your order, please contact us at support@pilestone.com.
Shipping Method
Shipping Time
Free Standard Service
2-8 business days
Other Shipping Services
Calculated at checkout
Note: Orders placed before 10 AM ET are typically dispatched the same day. To estimate your delivery date, combine the processing time with the shipping time.
For Prescription Orders in the U.S.:
Prescription glasses are custom-manufactured according to your specific prescription. The estimated delivery time is 2-4 weeks for processing, plus 2-5 days for transit once we have received and reviewed your valid prescription.
International Shipping Information
We ship to international destinations where available. Shipping costs, estimated delivery period, duties, and taxes will be calculated at checkout. Please note that we cannot ship to international P.O. Box addresses.
Return Policy
U.S. Orders:
We offer free returns within 60 days of receipt. To initiate a return or exchange, please contact us with your order number.
International Orders:
International customers are responsible for covering return shipping costs. Please contact us to initiate the return process.
Return and Refund Details:
Products should be returned with all accessories included. If the item is damaged or incomplete, it may not be accepted, or a processing fee may be applied.
Returns must be made within 60 days from the delivery date. No exceptions.
Include your order number and/or invoice in your returned package.
Free returns are available for orders placed within the USA.
International returns require customers to cover return shipping costs.
All prescription glasses are non-refundable. If unsure about the correct lens for your color blindness, please purchase non-prescription glasses first. You can return them for a refund and re-order with your prescription.
All shipping fees are non-refundable.
Refund Process:
Once we receive and inspect your return, we will initiate a refund within 1-2 business days to your original payment method. You will receive a notification email regarding your refund. Please note, it may take up to 7 business days for the refund to be reflected in your account. If you do not receive your refund within this time frame, please check with your bank or credit card company. If the issue persists, please contact us.
Any Questions? We're Here to Help!
If you have any questions or need assistance, please do not hesitate to contact us here.
