Please allow 1-2 business days for us to process your order. This will ensure your order is packaged with care and arrives safely and securely.
All shipping fees are non-refundable. In the event a package is returned to us due to insufficient address or undeliverable as addressed, buyer will be responsible for the shipping cost to resend the item. If the buyer chooses not to have the items resent and opts for a refund, shipping fees are not refundable.
Standard Delivery: $0
Rush Delivery: $14.95
Pending availability and credit card verification, orders will arrive within 3-8 business days.
Shipments to Alaska, Hawaii, US Territories and APO/FPO addresses take additional time.
Pending availability and credit card verification, orders placed before 10 am (ET) will arrive within 2-3 business days.
Not available for items shipping to Alaska, Hawaii, PO Boxes, U.S. Territories and APO/FPO addresses.
Rest Of The World
INTERNATIONAL SHIPPING $34.95 | 1-4 weeks (Varies upon location)
Duty, customs tariffs and VAT (value added tax) are set by the local government and determined based on a combination of the destination of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the local government. If applied, duties and taxes (including VAT) will be the responsibility of the recipient. Pilestone cannot determine the exact amount of these fees in advance.
Packages may temporarily require more time to be delivered due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic and holiday season. International shipping is subject to delays due to cancellation of airlines.
Tracking information available to you and customer service representatives is the same, so we would really appreciate your understanding and patience if your package doesn't arrive as expected.
Pilestone wants you to be completely satisfied with your purchase and therefore offers you FREE returns in the USA during our 60-DAY return period. Returns outside of the USA must pay for return shipping. Please click here for more information.
Refunds will be processed 1-2 business days after we receive your package. Please allow 7 business days for the funds to reflect on your original payment method.